Refund policy

Returns & Refunds
Return requests
You may request a return within seven calendar days after delivery. Email khcollectivellc@gmail.com with your order number, the item you wish to return and the reason for your request.
Please obtain return authorization before sending an item back. We will provide instructions and confirm the return-shipping arrangements and any applicable costs before you send the parcel.
Ordinary-return shipping costs
For an approved ordinary return requested within the seven-day window, you are responsible for return shipping costs. Original shipping charges are not refundable for ordinary returns.
These ordinary-return cost rules do not determine the remedy for a damaged, incorrect, materially misdescribed or substantiated non-authentic item. Contact us so we can review those issues separately, without limiting any rights available under applicable law.
Item condition
Returned items must be in the same condition in which you received them, with no additional wear, alterations or damage. Include all accessories, packaging, tags and documents supplied with your purchase, where applicable.
Our inventory includes pre-owned items. Disclosed pre-existing wear is part of the item’s listed condition; the return requirement does not mean that a pre-owned item must be new or unused.
Damaged, incorrect or misdescribed items
Please inspect your order upon arrival and contact us promptly if it arrives damaged, is the wrong item or materially differs from its description. Include photographs and your order number so we can review the issue and arrange an appropriate resolution.
Authenticity concerns
We use third-party authentication to support authenticity verification. If you have an authenticity concern, contact us with your order number and any relevant documentation so we can arrange a review.
If third-party authentication substantiates that an item sold as authentic is not authentic, we will authorize its return and provide a refund. This remedy is separate from the seven-day ordinary-return window and does not limit any rights available under applicable law.
Return-shipping costs and the refund of any original shipping charge for authenticity-related returns are reviewed case by case. We will confirm those arrangements before you send the item back; this shipping-cost review does not remove the refund remedy for a substantiated non-authentic item.
Approved refunds
Once an authorized return has been received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within ten business days; your bank or payment provider may take additional time to post the credit.
Exchanges
Because many items are one of a kind, a replacement may not be available. Contact us to discuss availability; an approved return and a separate purchase may be needed.
Contact and authorized returns
Contact khcollectivellc@gmail.com before returning an item. Authorized returns go to KH Collective, 3605 W Platt St., Tampa, FL 33609, United States, unless your return instructions specify otherwise.